Scheduled Maintenance: Network and Server infrastructure 5th November

The work is now complete. We are aware of some issues that have arisen as a result, such as HIC Safe Haven being offline, and are working with HIC’s Senior Infrastructure Specialist to resolve each on a case-by-case. Thank you for your patience.

We wanted to let you know that this work is taking a little longer than expected. We are working hard to complete the change and apologise for any inconvenience caused.

We are migrating most of the HIC network infrastructure to the Dell datacentre network on Tuesday 5th of November. This work will be starting at 07:30 hrs and is due to last for 2 hours.

Please note that there will be some disruption to HIC services during this time.

 

Service Disruption: Launching Applications – Windows 7 Managed Desktop

We are currently experiencing issues with the service that delivers your applications on a Windows 7 managed desktop.

Engineers have been able to identify the issue and are working to implement a fix. In the meantime, you may experience intermittent problems when trying to launch an app. Please be assured that we are monitoring this closely and have resources on hand during core working hours to remediate the issue should it occur. Should this present itself outside of the University’s core working hours, we will endeavour to have services available by 08:45.

Service Disruption: Inconsistent Timetable information on Office 365 calendars

We have had reports that timetable information is not displaying correctly in some users’ Office 365 calendars, with events either duplicated or missing.

We are currently investigating this issue alongside our third party supplier and will update this post with progress.

In the meantime, please refer to the timetable system directly via the following link:

https://timetable.dundee.ac.uk/

Service Disruption: User Mailboxes

***UPDATE***
All affected users have now had their mailboxes restored. However, if you are still experiencing issues accessing your mailbox, please contact the Service Desk quoting the reference number detailed below. 
UoD IT made a change this morning  that has resulted in some users losing access to their mailboxes. We have identified a resolution and are currently deploying this to affected users. If you are one of those affected users,  please contact the Service Desk quoting reference number 1910-0968.
Please accept our apologies for the  inconvenience caused by this change.

Service Disruption: Internet Access for Life Science Users

A recent Cyber Essentials security scan highlighted that we needed to make an emergency change (C1910-006) to the DNS settings for Life Science authenticated users. Unfortunately, this change resulted in the loss of Internet access for Life Science users. The team worked through the issues as quickly as possible and restored service at 09:45.

We apologise for any inconvenience caused by this emergency change.

Service Disruption: SITS

***Resolved***

Users have reported experiencing issues when trying to launch SITS.

We are investigating as a matter of urgency and appreciate your patience whilst we look to resolve the problem.

This is issue is being handled under Major Call number 1909-8875. If you are affected by this issue and wish to raise it with the Service Desk, please quote this number in the subject header of your email to help4u@dundee.ac.uk